AI pricing
Calculation of recommended rates based on market analysis, distance, fuel cost and seasonality — the customer and the carrier immediately see a fair price benchmark.
Step-by-step platform guide
How the Truck Hub ecosystem works: a detailed step-by-step guide
A transparent process for organising freight and passenger transport with AI support and SafePay protection.
Platform interaction diagram
All communication, documents and financial transactions pass through a single secure environment — from the user's dashboard to the platform's infrastructure.
Customer cabinet
Carrier cabinet
Driver App
Dispatcher dashboard
Administrator dashboard
DISPATCH COMMUNICATION SYSTEM
A dedicated communication centre — all messages, calls, documents and photo evidence pass through it exclusively
Message
Photo/Video
Documents
VoIP calls
Statuses
Event log
AI CORE (CORE AI ENGINES)
AI pricing
Market, distance, fuel, seasonality
AI-OCR and documents
Reading of e-TTN, CMR and licences
AI risk control
Delay and deviation forecasting
AI dispatcher assistant
Hints and action prioritisation
System core
SafePay EngineTrust Score EngineDocument EngineNotification Engine
Infrastructure
DatabaseAPI LayerCloud StorageSecurity Layer
AI assistant and dispatch centre
Artificial intelligence works at every stage of the trip, while the dispatcher remains the single point of contact between all parties.
AI-OCR and documents
Automatic verification and reading of e-TTN (e-waybill), CMR, passports, Ukrtransbezpeka licences and vehicle technical certificates — no manual data cross-checking required.
AI risk control
Forecasting border delays and route deviations, and automatically assisting the dispatcher in decision-making before a problem becomes critical.
Dispatch Communication System
Secure VoIP calls, photo and video evidence of the cargo, trip-specific chat and a digital event log — a complete evidence base for any dispute.
Freight transport
A step-by-step process for the cargo customer and for the carrier.
For the customer (cargo owner)
- 01Request creation with AI hints on the optimal trip price
- 02Auction, downward bidding and carrier selection by Trust Score rating
- 03Secure escrow of funds through SafePay
- 04Trip monitoring: GPS tracking, statuses and photo evidence in the Driver App
- 05AI document verification (e-TTN/CMR) and fund payout to the carrier
For freight carriers
- 01Convenient search for cargo and backhaul trips
- 02Participation in bidding or ordering at a fixed price
- 03Trip execution in the Driver App with freight navigation
- 04Instant closing of acts and guaranteed payout with no cash-flow gaps
Passenger transport
A step-by-step process for the trip organiser and for the passenger carrier.
For the customer (organiser / group / passenger)
- 01Request creation: route, number of seats, bus class, interior requirements
- 02Transparent selection of offers from licensed fleets
- 03Locking in trip terms and escrowing funds through SafePay
- 04Online monitoring of bus dispatch and the trip itself
For passenger carriers (fleet operators)
- 01Receiving orders for transfers, charters, intercity and international trips
- 02Fleet management, assigning buses and drivers in the dashboard
- 03Trip execution with direct communication through the dispatcher
Frequently asked questions
What is SafePay and how does it protect my funds?
SafePay is an escrow system: the customer's funds are reserved in the platform's account immediately after the trip is confirmed and are released to the carrier only after delivery is confirmed with documents and photo evidence.
How does artificial intelligence (AI) help in Truck Hub?
AI calculates the recommended trip price, automatically cross-checks the e-TTN, CMR and licences, warns of possible delays or route deviations, and suggests priority actions to the dispatcher during the trip.
How does verification of carriers and cargo owners work?
The platform verifies legal documents, Ukrtransbezpeka licences and vehicle technical certificates, and AI scoring cross-checks this data against open registers. Every verified participant receives a Trust Score rating.
What to do if a dispute arises during a trip?
All communication, calls, photo and video evidence pass through the Dispatch Communication System and are stored in the digital trip log. In the event of a dispute, the dispatcher makes a decision based on this evidence base.
What is the Truck Hub platform's commission?
Truck Hub operates on a hybrid model: a monthly subscription per vehicle plus a small transaction fee for carriers with an active subscription. Exact pricing plans are provided on the “Pricing” page.
Can you use Truck Hub without registering?
Yes, guest mode lets you view the full customer or carrier dashboard without registering. Registration is only required when publishing a request or submitting a bid — all entered data is transferred to the account after registration.