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Public Offer (User Agreement)

On the provision of services for the use of the Truck Hub UA digital logistics platform.

Version dated 24 September 2026 · Місце укладення: Lviv, Ukraine

1. General provisions and terms

  1. 1.1Ця Публічна оферта (далі — «Оферта», «Угода») є офіційною пропозицією Товариства з обмеженою відповідальністю «Барс Арт» (код ЄДРПОУ: 45711586, юридична адреса: Україна, 79057, місто Львів, вулиця Кокорудзи, будинок 10, квартира/офіс 1, надалі — «Оператор» або «Платформа»), укласти Угоду про надання послуг з користування цифровою логістичною платформою «Truck Hub UA» (веб-сайт truckhub.biz, мобільні додатки) з будь-якою фізичною або юридичною особою (надалі — «Користувач»).
  2. 1.2Acceptance (full and unconditional) of this Offer is the User's registration on the website or in the Platform's Mobile application, or the start of actual use of any functionality of the Platform.

1.3. Key terms

  • •Truck Hub UA Platform — the Operator's set of software and hardware, website (truckhub.biz), mobile applications, algorithms and databases intended for organising transport and logistics services, running auctions and geo-monitoring.
  • •Customer — a legal entity or sole proprietor that creates Requests for cargo transport, passenger transport or special machinery services/rental.
  • •Carrier — a business entity (sole proprietor or legal entity) providing cargo or passenger transport or special machinery services.
  • •Driver — a natural person who is an authorised employee or representative of the Carrier and installs the Driver Mobile application to perform the Trip, transmit GPS data and photo reports, and sign documents.
  • •SafePay (escrow accounting) — the Platform's internal module for reserving and accounting for the Customer's funds until the Trip is successfully completed.
  • •AI Assistant / Auction — Platform functionality that lets the Customer receive calculated recommendations on the price and conditions of transport, run an auction and independently choose a Carrier among the submitted bids.
  • •e-CMR (electronic consignment note) — an electronic document accompanying the cargo, generated and signed in the Mobile application (with an electronic graphic signature or a qualified electronic signature).

2. Subject of the Agreement

  1. 2.1The Operator is an information and technology intermediary (marketplace) and does not act as the carrier, forwarder or cargo owner. Responsibility for cargo safety and the quality and timeliness of transport rests directly with the Parties to the contract of carriage (Customer and Carrier).

2.1. The Operator provides Users with access to the infrastructure and functionality of the Truck Hub UA Platform for:

  • •Searching for and selecting counterparties for cargo and passenger transport and special machinery services;
  • •Running bid auctions and automatically calculating recommended prices;
  • •Monitoring the transport status and GPS tracking of the Vehicle;
  • •Generating, signing and primary accounting of electronic accompanying documents (e-CMR, Acts);
  • •Financial accounting and guaranteed settlements through the SafePay module.

3. Registration, verification and driver status

  1. 3.1To access the Platform's functionality, the User completes mandatory registration and verification.
  2. 3.2For verification the Carrier uploads photos/scans of registration documents (EDRPOU/sole-proprietor extract, vehicle registration certificates, licences, driving licences). The check is performed by the Platform Moderator.

3.3. Driver status

  • •The Driver acts on behalf of and in the interests of the Carrier.
  • •The Driver must keep the Mobile application active during the Trip, grant permission to transmit geolocation (GPS), take photos of loading/unloading and sign electronic accompanying documents in the application.

4. Rights and obligations of the parties

    4.1. Customer's obligations

    • •Provide reliable, accurate and complete cargo information (weight, dimensions, number of packages, temperature mode, ADR hazard class, need for special permits) as well as exact addresses and contact persons at loading/unloading points.
    • •Ensure timely presentation of the cargo, access roads and loading/unloading within the standard time (2 free hours for loading and 2 hours for unloading).
    • •Ensure that the cargo matches the declared characteristics and that the necessary accompanying documents are available (labelling, quality certificates, customs declarations, etc.).
    • •Reserve funds in SafePay in full and on time before the Carrier departs for the trip.
    • •Confirm or give a reasoned refusal of acceptance of the cargo/service in the Platform interface within 24 hours after the Driver completes the Trip.

    4.1. Customer's rights

    • •Independently choose a Carrier among the bids submitted in the auction.
    • •Track the transport status and GPS location of the Vehicle in real time.
    • •Initiate the Platform Arbitration procedure (Dispute) if the Carrier breaches the transport conditions, delivers the vehicle late, or the cargo is damaged or lost.
    • •Cancel the Request before a Carrier's bid is accepted without penalties.

    4.2. Carrier's (and its Drivers') obligations

    • •Provide a technically sound, clean Vehicle matching the Request parameters with the necessary equipment (straps, glass racks, tail lift, refrigerator with the required temperature mode).
    • •Ensure the Driver has the necessary documents (driving licence of the appropriate category, vehicle registration, licence, medical certificate and, where applicable, an ADR certificate).
    • •Keep the Mobile application running on the Driver's device with GPS transmission enabled for the entire Trip (from departure for loading until documents are signed at unloading).
    • •Photograph the cargo condition, securing, seal integrity and accompanying documents at loading/unloading points via the Mobile application.
    • •Immediately (within 15 minutes) report via the application or dispatcher any delays, traffic jams, accidents, breakdowns or discrepancies in cargo weight/quantity (over 5%).
    • •Comply with driving and rest time rules (per tachograph data).

    4.2. Carrier's rights

    • •Receive payment for the services from the reserved SafePay funds within 24 hours after the Customer confirms delivery (or by automatic check after 48 hours if there are no claims).
    • •Receive compensation for excess demurrage (over 2 hours) calculated under the Platform's rules and tariffs, provided the time is properly recorded in the Mobile application.
    • •Refuse to accept the cargo if its parameters, weight, packaging or nature differ materially from the data specified by the Customer in the Request.

    4.3. Obligations of the Platform Operator (Bars Art LLC)

    • •Ensure round-the-clock technical availability of the truckhub.biz Platform and Mobile applications (except for scheduled maintenance).
    • •Ensure correct operation of the SafePay module for reserving and accounting for settlements between Users.
    • •Ensure the confidentiality of Users' personal data and commercial information in accordance with the Privacy Policy.
    • •Ensure objective and impartial review of disputes through the Platform's internal Arbitration.

    4.3. Rights of the Platform Operator

    • •Refuse registration, temporarily block or delete a User's account in case of false documents, breach of this Offer or detected suspicious/fraudulent activity.
    • •Freeze payout of the reserved SafePay funds in case of an incident (Dispute), loss of GPS signal for more than 30 minutes without warning, or a cargo weight/quantity discrepancy of more than 5% — until the dispute is finally resolved by Arbitration.
    • •Withhold a commission for access to the Platform's services according to the current Tariffs.
    • •Change the Platform's functionality, AI-module algorithms and calculation rules without prior agreement with Users, provided this does not worsen the conditions of current confirmed Trips.

    5. Request creation and auction procedure

    1. 5.1Creating a Request: the Customer creates a Request using the interactive wizard (AI-Wizard) or manually. The system automatically validates the parameters (weight, volume, temperature mode, ADR class).
    2. 5.2Auction: the Request is published in the auction. The AI module provides price recommendations and carrier ratings. The final choice of Carrier is made by the Customer by accepting the respective bid.
    3. 5.3Reserving funds (SafePay): after the auction winner is chosen, the transport price is reserved in SafePay. Without the reserved amount the Trip is not considered confirmed.

    6. Trip execution, GPS monitoring and e-CMR

    1. 6.1Route: the route is set by the Customer. The Platform automatically geo-monitors it and calculates the predicted arrival time (Predictive ETA).

    6.2. GPS control and notifications

    • •A Vehicle deviating from the route by more than 10 km or a lack of GPS signal for more than 30 minutes is considered a critical deviation.
    • •In case of a critical deviation the system automatically notifies the Dispatcher, the Platform Administrator and the Customer.

    6.3. Documents and signing

    • •Loading and unloading are recorded by the Driver in the Mobile application by entering data, adding photos and applying a graphic electronic signature on the device screen or a qualified electronic signature (if available).
    • •If a discrepancy in weight/number of packages of more than 5% is detected between loading and unloading, the system automatically records an incident and blocks the payout until the circumstances are clarified.

    7. Settlements, commission and demurrage

    1. 7.1Payout to the carrier: the reserved SafePay funds are transferred to the Carrier within 24 hours after the Customer confirms successful delivery in the application (or automatically after 48 hours if there are no substantiated claims and a confirmed e-CMR exists).
    2. 7.2Platform commission: a commission is withheld from the Carrier or Customer for access to the Platform. Its amount and withholding procedure are set out in the Tariffs section on truckhub.biz and shown when a bid is confirmed.
    3. 7.3Demurrage: excess demurrage (beyond the 2 free hours at loading/unloading) is calculated automatically based on GPS time records and statuses in the Driver application.

    8. Dispute resolution and Platform arbitration

    1. 8.1Platform Arbitration: in case of disputes (cargo loss/damage, refusal of acceptance, delay, demurrage) either Party may initiate a review through the internal Arbitration (Dispute / Arbiter).
    2. 8.2The decision of the Platform Arbitration is final for the internal distribution or refund of the reserved funds in SafePay.
    3. 8.3Suspected fraud: in case of reasonable suspicion of theft or fraud, the Operator may temporarily freeze transactions for the Trip and block access of the accounts involved until the check is completed.

    9. Force majeure

    1. 9.1The Parties and the Operator are released from liability for partial or full non-performance of obligations under this Agreement if it results from force majeure: hostilities, declared or actual war, mass riots, decisions of state authorities, blackouts, communication network failures, natural disasters.
    2. 9.2A Party affected by force majeure must notify the other Party and the Operator via the Platform interface within 3 (three) business days.

    10. Personal data and confidentiality

    1. 10.1Users' personal data are processed by the Operator in accordance with the Law of Ukraine “On Personal Data Protection” and the Privacy Policy published on truckhub.biz.
    2. 10.2The User gives unconditional consent to the processing, storage and transfer of data (including the Driver's GPS location) to the extent necessary to perform this Offer.

    11. Term and amendments

    1. 11.1This Offer takes effect upon publication on truckhub.biz and is valid indefinitely.
    2. 11.2The Operator may unilaterally amend this Offer. A new version takes effect 5 (five) calendar days after publication on the website. Continued use of the Platform after the amendments take effect means the User agrees to the new terms.

    12. Platform Operator details

    1. 12.1Bars Art Limited Liability Company. EDRPOU code: 45711586. Registered address: 10 Kokorudza St., apt./office 1, Lviv, 79057, Ukraine. Director: Oleksandr Didenko.
    2. 12.2Contacts: website truckhub.biz; support e-mail: support@truckhub.biz; general enquiries: info@truckhub.biz.